[ ESHS.05 ] // GRIEVANCE MECHANISM
GRIEVANCE & REPORTING
PESL provides independent, confidential grievance channels for workers and communities. Sensitive issues receive survivor-centred referral pathways.
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WORKER GRIEVANCE CHANNELS
Independent, confidential reporting for all PESL staff, contractors, subcontractors, and suppliers.
- Multiple reporting options
- Zero retaliation
- Timely acknowledgement
- Formal resolution tracking
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COMMUNITY GRIEVANCE CHANNELS
Community-facing channels for project-affected persons and local stakeholders.
- Community liaison officers
- Local language support
- Anonymous options
- Progress updates
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SURVIVOR-CENTRED PATHWAYS
Specialised referral pathways for SEA, SH, GBV, and VAC-related grievances.
- Confidential handling
- Qualified referral partners
- No mandatory reporting where unsafe
- Trauma-informed approach
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SENSITIVE REPORTING
Protected channels for the most sensitive workplace and community concerns.
- Encrypted communications
- Identity protection
- External oversight available
- Whistleblower safeguards
REPORT A CONCERN
All grievances are taken seriously. Reports can be submitted through multiple channels depending on the nature of the concern.